Supermarket Chain Penalized for Price Violations and Selling Expired Goods
In a significant crackdown on consumer rights violations, a prominent supermarket chain has been hit with a hefty fine of Rs. 400,000 following two separate rulings by the Panadura Magistrate’s Court. The cases stem from a series of inspections by the Consumer Affairs Authority (CAA), which uncovered alarming practices at two branches operated by J.K. Marketing Services (Pvt) Ltd in Bandaragama and Matugama.
Price Marking Irregularities and Expired Products
The first incident occurred during an inspection on August 31, 2026, at the Bandaragama outlet. Investigators found that a pack of ten eggs, clearly marked with a Maximum Retail Price (MRP) of Rs. 590, was being sold for Rs. 615—an unjustified markup that infringes upon consumer protections. In addition to this price alteration, expired soft drinks were also found on the shelves, severely compromising customer safety and trust.
When the case was heard on September 3, 2026, J.K. Marketing Services promptly pleaded guilty, resulting in a fine of Rs. 200,000. The severity of the violations reflects an alarming disregard for consumer welfare, prompting the court to take decisive action.
A Pattern of Deception
Similarly, the Matugama branch faced scrutiny during an inspection on August 21, 2026, revealing that five 100g packs of Sweet Potato Chips had undergone price alteration, with original markings erased. This blatant manipulation of product pricing not only misled consumers but also posed a serious threat to fair market practices.
During the hearing on September 14, 2026, the company again pleaded guilty, which led to another fine of Rs. 200,000, bringing the total penalties to Rs. 400,000 across both cases.
Consumer Vigilance Encouraged
The CAA has used this incident to stress the importance of consumer vigilance in the marketplace. Shoppers are urged to ensure that the billed price matches the marked price, verify that original pricing has not been tampered with, and keep a close eye on expiry dates of food and beverages.
Reports of similar irregularities can be reported through the CAA’s hotline at 1977, reinforcing the need for accountability from retailers nationwide. As consumers become more aware and proactive, the hope is for a marketplace that upholds integrity and prioritizes customer safety.