Clarification from Sri Lanka Police on Digital Insurance Cards
The Sri Lanka Police have emphasized the legal acceptance of Digital Insurance Cards issued by recognized insurance providers, following reports of public inconvenience caused by police refusals to accept these cards. Deputy Inspector General (DIG) of Traffic Control and Road Safety, W. P. J. Senadheera, addressed the media on September 3, 2026, pointing out that such refusals represent a serious violation of duty.
Background on Digital Insurance Cards
The Inspector General of Police (IGP) had previously issued guidelines under the RTM 93 Act, mandating all police stations nationwide to accept Digital Insurance Cards from 14 leading insurance companies authorized by the Insurance Regulatory Commission. This directive aims to streamline vehicle insurance verification and reduce unnecessary delays for drivers.
Legal Status and Verification Methods
DIG Senadheera highlighted that these Digital Insurance Cards are fully recognized under the Electronic Transactions Act No. 19 of 2006. In situations where a driver lacks possession of a Digital Insurance Card, police officers can verify the insurance status of vehicles using toll-free services. Drivers can access their insurance details through several methods:
- Dial *1338# and input either the insurance policy number or the vehicle registration number to retrieve information instantly.
- Send an SMS to ‘1338’.
- Call the 1338 hotline’s call center for assistance.
Re-education Efforts for Police Officers
To address the reported issues, DIG Senadheera mentioned the implementation of educational measures targeting lower-ranking police officers. Officers-in-Charge (OICs) of all 607 police stations across the country will oversee these training sessions to ensure compliance with the IGP’s directives. The public is encouraged to report any refusals to accept Digital Insurance Cards to the nearest police station or through the Traffic Headquarters’ special hotline at 070 475 5600.
Consequences of Non-Compliance
Senadheera firmly stated that strict disciplinary actions would be instituted against officers who neglect their responsibilities in accepting Digital Insurance Cards. This step is crucial for maintaining public trust and ensuring a smooth operational framework within the police force.
As Sri Lanka navigates modernization in its traffic management systems, this initiative aims not only to enhance efficiency but also to ensure that the rights of vehicle owners are respected and upheld across the country.